Verizon TMP

Verizon Launching Total Mobile Protection Plan for $10/mth, Includes a So-called Tech Coach

September 12, 2013 - Written By Jeremiah Nelson

Like most U.S. wireless carriers, Verizon offers device insurance for users that want it. Their insurance plan covers the usual physical and water damage, just in case you need it. The current plans include Wireless Phone Protection, which costs $5.18 per month for phones and $8.18 per month for tablets, and Total Equipment Coverage at $8 per month for phones and $9.99 for tablets. Total Equipment Coverage plan includes an Extended Warranty option, which can also be purchased by itself for $3 per month. Sound confusing? It’s really not. You can find these current options on Verizon’s website if you want to take a closer look at them.

Verizon is preparing to launch a new coverage plan called Total Mobile Protection. Priced at $10 per month, this new protection option offers a few additional features over the currently offered plans. For a few dollars more than their Total Equipment Coverage, subscribers will get access to a dedicated device tech support person. The Verizon Tech Coach will supposedly offer “Fast, personalized tech support for your Verizon Wireless device and everything it connects to.” There is a direct line that users will be able to call with just the press of a button. The tech support line gets you in touch with a Tech Coach without having to wait in a line with normal Verizon subscribers. The live Tech Coaches offer support for devices, apps, cloud services, and can help integrate your devices with your other technology.

Verizon’s Total Mobile Protection (TMP) comes with the Verizon Mobile Security app, which will soon be called Verizon Support & Protection. Mobile Security is powered by McAfee and offers options like mobile device lock, remote wiping services, and remote device location if your smartphone (or tablet) is lost or stolen.

TMP also includes the same insurance and extended manufacturer’s warranty that the existing plans provide. Subscribers will get next day replacement on warranty swaps and insurance replacements, which is another thing that non-subscribers won’t get.

The new TMP service looks to be launching this week, while Verizon Mobile Security will be changing to Verizon Support & Protection on September 26th. Like most existing phone coverage plans, this one is backed by Asurion. If you’re interested, check out the video below and then head over to the TMP website.