While Samsung billed the original Galaxy S4 as a “Life Companion”, the S4 Active is more “life proof” than anything else. Samsung’s first attempt at launching a high-end rugged device seem to have paid off. It’s got all the same features – give or take – that makes the S4 so great and it’s water-resistant and dust-resistant, making it the perfect phone to own around kids and clumsy drinking buddies. Well, it seems that Samsung’s attempt at a water-resistant device haven’t turned out as well as they would have liked.
PhoneArena has been passed info from a tipster that AT&T will be offering replacements for devices that have succumbed to water damage. Even if the Liquid Damage Indicator has been triggered as well, although this is only for devices purchased through AT&T directly or their retail stores. Interestingly, this has been brought about by an influx of owners complaining that their devices haven’t lasted against water anything like Samsung’s claims. Liquid damage is not covered by the device’s warranty and so it’s good to see AT&T take care of customers that have had issues with their devices.
When USAToday got their hands on the device, they came across a unit that was unable to resist water as long as Samsung and AT&T said it would, and they had apparently made sure all the necessary requirements were taken. These things can happen, and with Samsung producing such a svelte device that can withstand water, we’re not too surprised that their first batch of devices we’re at their best.
There’s no word on whether or not Samsung or AT&T will be making public announcements of this but, PhoneArena’s tipster did say that employees were to make sure it was purchased from the carrier. Devices bought from Best Buy, Radio Shock and elsewhere aren’t covered by the exchange and they should be sent back to where they were bought. Have you had any issues with the Galaxy S4 Active? Let us know in the comments below.