Verizon Responce to Early Droid X Shipments

July 9, 2010 - Written By Chris Yackulic

We’ve heard the reports earlier in the week, that some lucky customers have come home to find a Droid X waiting for them on their doorstep. According to Droid-Life, one of their readers has received a response regarding the early shipments.

Dear XXX,

I appreciate your interest in placing an order for the soon-to-be-released Motorola DROID X. My name is Roy and in review of my resources, I have confirmed that orders for the DROID X cannot be processed until July 15, 2010. At the present time, we do not offer the ability to pre-order this device.

I have also confirmed the reports that you have referenced about customers receiving these devices prior to the 15th. This was unfortunately due to a system error, allowing very few customers to receive this device prior to July 15; however, these devices cannot be activated until the phone is officially released on the 15th. I truly apologize for any concerns this may have caused.

Thank you again for your email regarding the release of the Motorola DROID X. I hope you continue to find the “Contact Us” section of verizonwireless.com a helpful option to resolve any issue you may experience the first time you email us. We appreciate your business and thank you for being a valued Verizon Wireless customer.


Verizon Wireless
Customer Service

What makes this response interesting is that Mr. Roy here is claiming that the devices can’t actually be activated until the official launch on July 15th which conflicts with what users are reporting. Mr. Roy goes on to say that the system error has been fixed, even though successful orders were reported on Wednesday. If they did in fact fix the issue, then we can expect the next Droid X shipments to arrive after the July 15th launch date. Cheers to the customers who are already enjoying the latest superphone.